Privacy Policy

Last updated: March 22, 2026

This Privacy Policy describes how AI Control Center, operated by Elena Yasnova (Autónoma), collects, uses, and protects personal information when you interact with our property rental services through the WhatsApp Business Platform and related communication channels.

Data Controller

The data controller responsible for your personal data is:

Elena Yasnova (Autónoma)
Santa Cruz de Tenerife, Canary Islands, Spain
Email: booking@tene-sur.com

Information We Collect

When you communicate with us through WhatsApp or other messaging platforms, we may collect:

• Your name
• Your phone number
• Messages you send to us
• Booking and reservation details
• Files, images, or voice messages you share with us
• Communication preferences

Legal Basis for Processing

We process your personal data based on:

• Performance of a contract (booking and rental services)
• Legitimate interest (customer communication and service improvement)
• Your consent (when applicable)

How We Use Your Information

We use the collected information strictly for the following purposes:

• Communication with guests regarding property rentals
• Processing and managing bookings and reservations
• Providing customer support
• Sending booking confirmations and important updates
• Improving service quality and communication processes

We do not use your data for unrelated purposes.

Automated Processing

We may use automated systems (including AI-based tools) to assist in processing and responding to messages in order to improve response speed and service quality.

Such processing is limited to communication and service support purposes only.

Data Storage and Security

Your data is stored securely using industry-standard technical and organizational measures. We take appropriate steps to protect your data from unauthorized access, loss, misuse, or alteration.

Data Sharing

We do not sell, trade, or rent your personal information.

We may share your data only in the following cases:

• With Meta Platforms, Inc. (WhatsApp) as the messaging platform provider
• With trusted service providers (e.g., hosting and communication infrastructure)
• When required by law or legal process
• To protect our legal rights or the safety of individuals

International Data Transfers

Some service providers (including Meta Platforms, Inc.) may process data outside the European Economic Area (EEA).

In such cases, appropriate safeguards are applied in accordance with GDPR requirements.

WhatsApp Business Platform

Our services integrate with the WhatsApp Business Platform provided by Meta Platforms, Inc.

When you contact us via WhatsApp, your data is also processed according to WhatsApp's Privacy Policy.

We access your messages and basic profile information solely to provide our services.

Data Retention

We retain personal data only for as long as necessary to:

• Provide our services
• Comply with legal and tax obligations

Communication data may be retained for a limited period for service continuity and dispute resolution.

You may request deletion of your data at any time.

Your Rights

Under applicable data protection laws (including GDPR), you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, please contact us via email.

Cookies and Tracking

This page does not use cookies or tracking technologies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.